Source: Communications Workers of America
Highlights of the tentative agreement include wage increases, improved working conditions providing an increase in time between calls, and more.
Huntington, W.Va. ‒ DirecTV workers, represented by the Communications Workers of America (CWA), have reached a tentative agreement for a new contract that covers 300 customer service call center workers in West Virginia, Kentucky, Ohio, Minnesota, and Colorado.
The new proposed four-year contract includes a 13.4 percent compounded wage increase throughout the life of the contract; an increase in the time interval between calls, doubling the current duration; and quality, affordable healthcare, preserving prescription drug co-pays.
Top priorities for workers at the bargaining table include lower health care costs; fair working conditions—including more than a ten-second break in between calls; and wages that reflect the real cost of living. The union members demonstrated their commitment to these goals by voting to authorize a strike if necessary in April 2026.
Details of the tentative agreement contract are being provided to Local leadership, and a ratification vote will be held on June 26.
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About CWA: The Communications Workers of America represents working people in telecommunications, customer service, media, airlines, health care, public service and education, manufacturing, tech, and other fields.
cwa-union.org @cwaunion